> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hearflow.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

> Install the Hearflow Slack app and pick which channels to ingest as customer-feedback sources.

Surface product feedback that lives in your internal Slack conversations.

<Card title="Connect Slack" icon="plug" href="https://hearflow.io/settings/integrations">
  Open Hearflow settings to install the Slack app.
</Card>

## Prerequisites

* Workspace-admin permission to install a Slack app (or approval from an admin)
* Public channels where customer-facing teams discuss product feedback

## Connecting Slack

<Steps>
  <Step title="Start the install flow">
    In Hearflow, open [Settings → Integrations](https://hearflow.io/settings) and click **Connect** on the Slack card.
  </Step>

  <Step title="Approve in Slack">
    Slack prompts you to review the scopes Hearflow is requesting. Click **Allow** to finish the install. Admin approval may be required depending on your workspace policies.
  </Step>

  <Step title="Pick channels to ingest">
    After install, use the channel picker to choose which public channels to ingest. Hearflow only reads messages from channels you explicitly select.
  </Step>
</Steps>

## Channels & Message Handling

<CardGroup cols={2}>
  <Card title="Public channels only" icon="hashtag">
    Hearflow will not ingest private channels or direct messages.
  </Card>

  <Card title="Threads preserved" icon="message">
    When a thread is ingested, Hearflow preserves the parent message context so the extraction has enough signal.
  </Card>
</CardGroup>

<Info>
  **Least-privilege access** — The app uses read-only scopes and never posts messages, invites users, or modifies your workspace. Revoke access at any time from your Slack admin panel.
</Info>

## Disconnecting Slack

<Steps>
  <Step title="Disconnect in Hearflow">
    Go to [Settings → Integrations](https://hearflow.io/settings) and click **Disconnect** next to Slack.
  </Step>

  <Step title="Remove from Slack">
    In Slack, open **Apps → Manage Apps → Hearflow** and click **Remove** to delete the installation from your workspace.
  </Step>
</Steps>

<Warning>
  **What happens when you disconnect** — Channel syncing stops immediately. Insights already extracted remain in Hearflow.
</Warning>

## Need Help?

Contact [support@hearflow.io](mailto:support@hearflow.io) and we'll help you get set up.