> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hearflow.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoom

> Connect your Zoom account to automatically extract insights from meeting recordings.

The Zoom integration allows Hearflow to access your cloud recordings and their transcripts. We automatically analyze these transcripts to extract valuable product insights, feature requests, pain points, and other feedback from your customer conversations.

<CardGroup cols={3}>
  <Card title="5-Minute Setup" icon="clock">
    Connect with a single click via secure OAuth.
  </Card>

  <Card title="Automatic Sync" icon="arrows-rotate">
    New recordings are processed automatically every day.
  </Card>

  <Card title="AI-Powered" icon="sparkles">
    Extract insights automatically with no manual review.
  </Card>
</CardGroup>

<Card title="Connect Zoom" icon="plug" href="https://hearflow.io/settings/integrations">
  Open Hearflow settings to connect your Zoom account.
</Card>

## Prerequisites

* A Zoom account (Pro, Business, or Enterprise)
* Cloud Recording enabled in your Zoom settings
* Audio transcription enabled for recordings

<Note>
  Hearflow only processes recordings that have transcripts available. Make sure transcription is enabled in your Zoom settings before your meetings.
</Note>

## Connecting Zoom

Follow these steps to connect your Zoom account to Hearflow:

<Steps>
  <Step title="Navigate to Settings">
    Log in to your Hearflow account and go to [Settings](https://hearflow.io/settings) from the navigation menu.
  </Step>

  <Step title="Find the Integrations Section">
    Scroll down to the **Integrations** section where you'll see available data sources including Zoom.
  </Step>

  <Step title="Click Connect Zoom">
    Click the **Connect** button next to Zoom. This will redirect you to Zoom's authorization page.
  </Step>

  <Step title="Authorize Hearflow">
    Review the permissions requested and click **Allow** to authorize Hearflow to access your Zoom recordings and transcripts.
  </Step>

  <Step title="Backfill Begins">
    After authorization, you'll be redirected back to Hearflow. We'll automatically start importing your recent recordings (last 60-90 days) in the background.
  </Step>
</Steps>

<Info>
  **Connection Successful** — Once connected, you'll see a green "Connected" badge next to Zoom in your Settings. Your first insights should appear within a few hours depending on the number of recordings.
</Info>

## How It Works

<Steps>
  <Step title="Initial Backfill">
    When you first connect, Hearflow imports your cloud recordings from the last 60-90 days. We download the transcripts (VTT files) and process them to extract insights.
  </Step>

  <Step title="Daily Sync">
    Every 24 hours, Hearflow automatically checks for new recordings and processes any that have completed transcription. No manual action required.
  </Step>

  <Step title="AI Analysis">
    Our AI analyzes each transcript to identify product insights including feature requests, pain points, bugs, pricing feedback, usability issues, workflow gaps, and blockers.
  </Step>

  <Step title="Insight Clustering">
    Similar insights are automatically grouped into clusters. Each insight shows frequency (how many times it's been mentioned) and includes evidence quotes from the original transcripts.
  </Step>
</Steps>

## Data Access & Privacy

Hearflow requests only the minimum permissions needed to function:

<Note>
  **What We Access**

  * **Cloud Recordings** — list of your cloud recordings and their metadata (title, date, duration)
  * **Transcripts** — VTT transcript files associated with recordings
  * **User Profile** — basic profile info (name, email) to identify the connection
</Note>

**What We Do NOT Access**

* Video or audio files (we only process transcripts)
* Live meetings or real-time data
* Your contacts or calendar
* Other users' accounts or data

<Info>
  **Security & Encryption** — All data is encrypted in transit (TLS 1.3) and at rest (AES-256). OAuth tokens are stored encrypted using industry-standard practices. We never store your Zoom password. See our [Privacy Policy](https://hearflow.io/privacy) for complete details.
</Info>

## Managing Your Integration

### View Connection Status

Go to [Settings → Integrations](https://hearflow.io/settings) to view your Zoom connection status. You'll see:

* Connection status (Connected/Disconnected)
* Last sync time
* Number of recordings processed

## Disconnecting Zoom

You can disconnect your Zoom integration at any time. Here's how:

<Steps>
  <Step title="Go to Settings">
    Navigate to [Settings](https://hearflow.io/settings) in your Hearflow dashboard.
  </Step>

  <Step title="Find Zoom Integration">
    Scroll to the **Integrations** section and locate Zoom.
  </Step>

  <Step title="Click Disconnect">
    Click the **Disconnect** button. A confirmation dialog will appear.
  </Step>

  <Step title="Confirm Disconnection">
    Confirm that you want to disconnect. This will revoke Hearflow's access to your Zoom account.
  </Step>
</Steps>

<Warning>
  **What Happens When You Disconnect**

  * Hearflow will no longer sync new recordings from your Zoom account
  * Existing insights extracted from your recordings will remain in Hearflow
  * You can reconnect at any time to resume syncing
  * To delete all your data, contact [support@hearflow.io](mailto:support@hearflow.io)
</Warning>

### Removing from Zoom Marketplace

You can also remove Hearflow directly from your Zoom account:

1. Log in to [zoom.us](https://zoom.us)
2. Go to **Settings → Apps** (or visit the Zoom App Marketplace)
3. Find Hearflow in your installed apps
4. Click **Uninstall** or **Remove**

## Troubleshooting

<AccordionGroup>
  <Accordion title="No recordings appearing?">
    Make sure cloud recording and transcription are enabled in your Zoom settings. Recordings may take a few hours to process after the meeting ends.
  </Accordion>

  <Accordion title="Connection expired?">
    OAuth tokens can expire. Simply click "Reconnect" in your Settings to refresh the connection.
  </Accordion>

  <Accordion title="Missing transcripts?">
    Hearflow only processes recordings that have transcripts. Ensure audio transcription is enabled before your meetings in Zoom settings.
  </Accordion>
</AccordionGroup>

## Need Help?

Our support team is here to help you get the most out of Hearflow. Contact [support@hearflow.io](mailto:support@hearflow.io).