Sync customer email threads from Gmail into Hearflow.Documentation Index
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Connect Gmail
Open Hearflow settings to connect your Gmail account.
Prerequisites
- A Google Workspace or Gmail account with customer conversations
- Permission to authorize read access for mailbox metadata and message content
Connect Gmail
Open Hearflow integrations
Navigate to Settings → Integrations and choose Gmail.
Authorize with Google OAuth
Complete the Google consent flow and grant the required Gmail access scopes.
How Sync Works
Thread ingestion
Threads are normalized into transcript-like records for analysis.
Backfill
Recent historical threads are imported when setup is complete.
Incremental updates
New and updated threads are synced during scheduled runs.
Data access — Hearflow only reads messages needed for insight extraction and encrypts integration credentials at rest.