Connect a spreadsheet of feedback and keep it in sync with Hearflow.Documentation Index
Fetch the complete documentation index at: https://docs.hearflow.io/llms.txt
Use this file to discover all available pages before exploring further.
Prerequisites
- A Google account with access to the spreadsheet you want to sync
- At least one column containing free-text feedback (typically 20+ characters per row)
- Header row in the first row of the sheet
Connecting Google Sheets
Authorize with Google
In Hearflow go to Settings → Integrations and click Connect on Google Sheets. Sign in and approve the read-only Drive & Sheets scopes.
Pick a spreadsheet
Use the Google Picker to choose a specific spreadsheet. Hearflow only gains access to the files you explicitly select.
Select the sheet tab
Choose which tab within the spreadsheet contains your feedback. One tab per connected source.
Map columns
Map each relevant column to a Hearflow field. See Column mapping below for details.
Column Mapping
| Field | Required | Description |
|---|---|---|
| Feedback text | Required | The free-text column that contains the actual customer quote or comment. |
| Timestamp | Optional | A date column used to preserve chronology in the Insights dashboard. |
| Customer identifier | Optional | Email, company, or user ID used to attribute insights to a specific customer. |
| Source / channel | Optional | A free-text column used to tag insights with their origin (e.g. “NPS survey”, “support ticket”). |